Privacy Policy

Introduction

ace44 ("we", "us", or "our") operates the online casino and sports betting platform accessible at ace44.onl. We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy carefully before accessing or using any part of the ace44 platform. By registering an account or continuing to use our services, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all players accessing ace44 from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree to any part of this Privacy Policy, please discontinue use of the platform immediately.

Information We Collect

When you create an account, make deposits, place bets, or interact with any part of the ace44 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document.
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported banking credentials used for deposits and withdrawals.
• Technical data: IP address, browser type and version, device identifiers, operating system, referral source, and session duration.
• Behavioral data: gameplay history, betting activity, game preferences, transaction records, and platform interaction logs.

We collect this information through account registration forms, verification processes, payment gateways, cookies, and your ongoing use of the platform. You are responsible for ensuring that the information you provide is accurate and up to date.

How We Use Your Information

ace44 uses the personal information we collect strictly to deliver, maintain, and improve our services. The specific purposes for which your data is processed include:

• Account management: creating, verifying, and administering your ace44 player account and associated security credentials.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels in Bangladesh.
• Regulatory compliance: satisfying our KYC (Know Your Customer), anti-money-laundering (AML), and responsible gaming obligations applicable to online gambling operations.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance through our 24/7 English and Bangla support team.
• Platform improvement: analysing usage patterns and feedback to enhance game performance, site reliability, and overall user experience.
• Marketing and promotions: where you have given consent, sending you relevant bonus offers, tournament announcements, and seasonal promotions such as BPL season specials, Eid offers, and Pohela Boishakh bonuses.

Data Sharing and Disclosure

ace44 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only under the following strictly limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our platform, processing payments, and delivering customer support — all bound by confidentiality agreements that prohibit further use or disclosure of your data.
• Legal and regulatory authorities: when we are required by law, court order, or applicable regulation to disclose certain information, we will comply with such requirements and, where permitted, notify you promptly.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your personal data may be transferred to the successor entity subject to equivalent privacy protections.

We require all third parties to respect the security and confidentiality of your personal data at all times. We do not permit our third-party service providers to use your data for their own purposes.

Payment Information and Financial Data

All financial transactions on ace44 are processed through secure, encrypted payment gateways. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are handled by our payment partners and are not stored in full on our servers. We retain only the minimum transaction metadata necessary to reconcile account balances and meet compliance requirements.

We apply industry-standard SSL encryption and tokenisation protocols to protect all payment data in transit and at rest. Your banking PIN, mobile wallet credentials, or card CVV numbers are never visible to ace44 staff or stored on our infrastructure.

Cookies and Tracking Technologies

ace44 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site performance. Cookies are small text files stored on your device that help us deliver a faster, more personalised gaming experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the ace44 platform, including your ability to log in and access account features. We do not use cookies to gather personal information beyond what is stated in this policy.

Data Security Measures

ace44 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL encryption for all data transmissions, firewalled and access-controlled server environments, strict internal data access policies limited to authorised personnel, and regular security audits conducted by independent professionals.

Despite these precautions, no method of electronic transmission or digital storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the unlikely event of a data breach that may affect your rights, we will notify you as required by applicable law.

Data Retention

ace44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. For active player accounts, we retain your data for the duration of your relationship with ace44 plus an additional period as required by applicable compliance frameworks.

When your data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. If you request account closure, we will action your request within a reasonable timeframe, subject to the retention obligations described above.

Your Rights and Choices

As an ace44 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if you believe any information we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a complaint or dispute is being investigated.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all verified requests within 30 days. Complex or multiple requests may take longer, in which case we will inform you of the expected timeline.

Protection of Minors

ace44 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, use, or retain personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has accessed our platform or provided personal information to us, please contact us immediately at [email protected] so we can take appropriate action, including deletion of the account and all associated data.

We strongly encourage parents and guardians in Bangladesh to use parental controls and monitoring tools to prevent underage access to online gambling platforms. The 21+ requirement is enforced at registration through our KYC verification process.

Changes to This Privacy Policy

ace44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, take reasonable steps to notify active users — for example, via a notice on the platform or an email to the address on file.

Your continued use of the ace44 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ace44 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We take all privacy-related enquiries seriously and are committed to resolving them in a timely and transparent manner.

You can reach our support team by email at [email protected]. Our team operates 24/7 in both English and Bangla, aligned with Bangladesh Standard Time (UTC+6), and will acknowledge your request within 48 hours of receipt.